About Us

Last updated: September 7, 2026

Store and contact details

Store name: Mytuku

Business address: Joseph-Haydn-Straße 9, Rosenheim 83024, Germany

Who we are

Mytuku is an independent online retailer serving customers in Germany. We specialise in consumer apparel, footwear and accessories sold through https://www.mytuku.com.

What customers can expect

We provide clear product descriptions, Euro pricing, available payment methods, shipping costs, estimated delivery times and return information before an order is submitted. We do not make unsupported claims about origin, sustainability, certification or product performance.

Product sourcing and fulfilment

Products are sourced from commercial suppliers and fulfilled from Germany through our logistics partners. Product listings identify material characteristics and required safety information. We do not represent a product as designed or manufactured in Germany unless that statement is supported by current product evidence.

Customer rights

German and European Union consumer rights apply where required. Our voluntary 30-day return policy supplements and does not replace the statutory 14-day right of withdrawal or remedies for defective and non-conforming goods.

Contact

Customer service is available Monday to Friday, 9:00 to 17:00 Central European Time, excluding German public holidays. We normally respond within two business days.