Shipping Policy

Last updated: September 7, 2026

Store and contact details

Store name: Mytuku

Business address: Joseph-Haydn-Straße 9, Rosenheim 83024, Germany

1. Shipping territory

We currently ship to addresses within Germany. We do not offer international delivery through the Germany storefront. Checkout availability, the product feed and Merchant Center shipping settings must match this territory.

2. Processing time

Orders are normally processed within one to two business days. Orders placed after 14:00 Central European Time, on weekends or on German public holidays are treated as received on the next business day.

3. Delivery estimate

After dispatch, standard delivery within Germany normally takes two to five business days. The total estimated delivery time is therefore three to seven business days. These are estimates rather than guaranteed arrival dates unless we expressly state otherwise.

4. Shipping charges

Standard shipping within Germany costs EUR 4.99 per order. Standard shipping is free for orders with a merchandise subtotal of EUR 50.00 or more after discounts. The applicable charge is displayed before the customer submits the order.

5. Carrier, fulfilment and tracking

Orders are fulfilled from Germany and normally shipped with DHL. When tracking is available, the customer receives a dispatch email containing the tracking link. Tracking may take up to 24 hours after dispatch to become active.

6. Address errors and failed delivery

Customers should verify the delivery address before payment and send corrections to hello@mytuku.com immediately. If a parcel is returned because of an incorrect customer-supplied address, refusal or non-collection, we do not charge an administrative fee. If the customer requests reshipment, the EUR 4.99 standard shipping charge applies again. No charge applies where delivery failed because of our error or the carrier's fault.

7. VAT, customs and duties

Consumer prices include German VAT where required. Because this storefront ships only within Germany, customers are not charged import duties or cross-border customs fees for orders covered by this policy.

8. Delay, loss and damage

Material delays are communicated through the order contact details. Report missing or damaged parcels to hello@mytuku.com. For a consumer sale, transport risk generally remains with the trader until the customer or nominated third party receives the goods, except where the customer independently commissions a carrier not offered by us.

9. Split shipments and pre-orders

We may split an order into multiple parcels without adding an undisclosed shipping charge. We do not offer pre-orders unless the product page clearly states the expected dispatch date before purchase. We do not substitute a materially different product without agreement.

10. Merchant Center consistency

The Germany-only territory, one-to-two-day processing time, two-to-five-day transit estimate, EUR 4.99 charge, EUR 50.00 free-shipping threshold and return terms must exactly match the product pages, Cart, Checkout, product feed and Merchant Center settings.