Terms of Service

Last updated: September 7, 2026

Store and contact details

Store name: Mytuku

Business address: Joseph-Haydn-Straße 9, Rosenheim 83024, Germany

1. Seller and agreement

These terms govern purchases made from Mytuku through https://www.mytuku.com. Questions may be sent to hello@mytuku.com or raised at +49 172 2908431.

2. Eligibility and accounts

Customers must be at least 18 years old and have the legal capacity required to enter the contract. Account information must be accurate and credentials kept secure.

3. Product information and availability

We aim to provide accurate product descriptions, prices, images, materials, dimensions, availability and required safety information. Minor display differences do not remove statutory conformity rights. If a product becomes unavailable after ordering, we explain the available cancellation, refund or lawful alternative.

4. Order formation

Product listings are invitations to place an order. Submitting an order is an offer to purchase. An automated order acknowledgement confirms receipt but is not acceptance. A binding contract is formed when we send a shipping confirmation or otherwise expressly accept the order.

5. Prices, VAT and payment

Prices are displayed in Euro and include VAT where required. Delivery charges and other mandatory costs are shown before the order is submitted. Payment rules are available at https://www.mytuku.com/pages/payment-terms.

6. Delivery, withdrawal and defects

Delivery is governed by the Shipping Policy. Statutory withdrawal and voluntary returns are governed by the Refund Policy. Mandatory remedies for unsafe, damaged, incorrect or non-conforming goods remain available regardless of voluntary-return restrictions.

7. Promotions and reviews

Promotion terms state eligibility, duration, stock limits, exclusions and interaction with returns. Reviews must be genuine and lawful. Any user-content licence is limited to the disclosed service purpose.

8. Intellectual property and acceptable use

Store content may be protected by intellectual-property law. Personal use does not permit unlawful copying, scraping, circumvention, malware, infringement, fraudulent orders or interference with the service.

9. Third-party services

Payment, delivery, analytics and social-media services may have separate terms. Third-party terms do not remove responsibilities that applicable law assigns to us as the seller.

10. Liability

Nothing excludes or limits liability that cannot lawfully be excluded, including liability for intent, gross negligence, injury to life, body or health, product liability or an expressly assumed guarantee.

11. Governing law and disputes

These Terms and contracts concluded through this store are governed by the laws of the Federal Republic of Germany. If you are a consumer, this choice does not deprive you of protection provided by mandatory provisions of the law of the country in which you have your habitual residence. Mandatory rules on jurisdiction remain unaffected.

We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board.

12. Changes and contact

Changes apply prospectively and do not alter completed purchases except where legally permitted or agreed. Contact hello@mytuku.com or +49 172 2908431.